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Do I need my own mat or can I rent / borrow one? We have mats available free of charge for upto 20 people, which in general is enough - only on very rare occasions do we have 20+ people in a class. If you do happen to be the 21st or higher booking we will inform you that all of the available mats have already been allocated, and that if you would like to join you are welcome to bring your own mat or beach towel to practice on.
Do the classes go ahead if it is raining? Yes but with a reduced capacity so that everyone can be comfortable in a dry spot. We have a roof but no walls so usually one side needs to be kept empty from the direction that the wind is blowing. If the weather is rainy book early to avoid disappointment. Our classes are a lovely way to get in some rainy day movement and socialisation.
Is it necessary to book or can I just turn up? Booking is always recommended to guarantee your space and an available mat. Bookings are essential for the 8am classes and for the Friday evening sound journeys. If there are no bookings for the 8am class I will not be in attendance so if you just turn up at 8am you may find that the class is not going ahead. At 9:30am I will always be in attendance so walk-ins are welcome but reservations are recommended. Reserving in advance also gives you the opportunity to tell us about any injuries / pregnancies / physical conditions that can be useful to know about for planning the class. Additionally, in the unlikely event that a change or canellation has to be made; if you have made a booking it means we will be able to contact you and let you know. Bookings for the Friday sound journeys close at 12pm on each Friday. These sessions run when there are a minimum of 3 people signed up, so if you are booking for 1 or 2 people and we are still waiting for a third person, you will receive confirmation of whether the session will go ahead or not, at the latest by 12pm on the day of the sound bath.
I sent you a message - when should I expect a reply? I will always get back to you as quickly as possible within the designated hours of contact which are 9am to 8pm Tuesday to Saturday, 9am to 12pm on Sundays, and closed on Mondays. However, please note that I (Holly) run everything by myself - the classes, private sessions, Reiki and sound healing, as well as the social media, website, and all communications, so if I am busy with a session it may take me a little while to get back to you, and outside of the allocated contact hours I really do need to take time to rest and switch off, so please still feel free to message outside of these hours but with the expectation of a response within the next available contact hours. Thank you very muh for your understanding and for your support of small businesses. If you sent a message within the contact hours and haven't heard back by the end of the same day, please feel free to message again in case of the unlikely event that your message somehow got lost.
How much are the sessions and how do we pay? Group yoga classes have a fixed price of 300 pesos person, or pakage disounts are available starting from 5 classes or more. Prices for private sessions, Reiki and sound healing vary depending on number of people and other factors such as location. You can find all of the prices listed here on this site under each ativities specific section and booking page. All prices are listed in Mexican pesos and all payments should be made in Mexican pesos. Additional charges will be added for payments in dollars so you will always be better off paying in the local currency. Payments should be made in cash (pesos), or via Revolut transfer - this option works for many but not all cards so Revolut payments must be made before the session starts to ensure this option works for you. Cash payments can be made upon arrival to your session unless otherwise indicated. Please note that if you have previously not turned up to a session that you had booked, or if you cancelled at the last minute, future bookings will not be approved until the full payment for the new booking has been received in advance. Thank you for your understanding.
What if I need to cancel my booking? No problem, plans can change, please just let us know asap so that we can offer the space to somebody else. Last minute cancellations and no shows will not be able to book future sessions without first paying upfront in full. Last minute cancellations are any canelation that occurs on the same day as the session, or after the close of communication hours the evening before the session - when it is no longer possible to find someone else to fill the space. Please make sure all cancellations where possible, are received before the close of day the day prior to your session. If you have paid a deposit for your session, deposits are non refundable - you will be informed of this before paying your deposit. Thank you in advance for your as early as possible cancellations and for your understanding.
Can we bring our children to the sessions? Our group sessions are all adults only. While I love that you want to include your children in wellness activities (and I highly encourage you to do so), the needs of adults and children in these settings are simply so different that it does not work to mix the two. If you would like to book a private session for your family that can absolutely be arranged so please get in touch.
Where are the group yoga classes held? Our group yoga classes are all held at the Hotel Zomay Beachfront. The space we most commonly use (almost always) is our private Treehouse studio located just in front of the hotel reception. On occasion we may move the class to the beach club of the hotel, for example if we are too many people to fit comfortably in the treehouse, or if there is maintenance occuring in the treehouse. Upon arrival to the hotel any staff member will be able to show you where to go, with the default setting being the treehouse in front of reception.
What do I need to bring with me? *water *pesos to pay *insect repellent (not always needed but recommended to have just in case) *If you have one, you may find it nice to have a towel with you, especially during the hot and humid summer months, and for the power yoga classes. We are right next to the beach so maybe also bring your swimwear for a refreshing dip afterwards. And that's it, see you on the mat!